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Grievance Redressal

Last updated: June 3, 2026 · As required under IT Act 2000 & DPDP Act 2023

Grievance Officer

In accordance with Rule 3(11) of the IT Rules 2021 and the DPDP Act 2023, we have appointed a Grievance Officer.

Name: Fiiuno Support Team

Designation: Grievance Officer, Fiiuno Jaipur, Rajasthan, India — 302001

Location: Rajasthan, India

Email: hello@fiiuno.com

Response Time: Within 72 hours of receipt

Resolution Time: Within 15 days of receipt

What You Can Report

  • Privacy concerns or data protection complaints
  • Requests to access, correct, or delete your personal data (DPDP Act rights)
  • Unauthorized use of your account or data
  • Complaints about content on our platform
  • Billing disputes or refund issues
  • Any other grievance related to our services

Submit a Grievance

You can email us at hello@fiiuno.com or use the form below:

Escalation

  • Data Protection Board of India (once operational under DPDP Act 2023)
  • National Consumer Helpline — 1800-11-4000 or consumerhelpline.gov.in
  • Consumer Forum under the Consumer Protection Act, 2019

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